Creating a Roster





Bridge the World Travel is a leading specialized worldwide wholesaler. The company is looking for a qualified, skillful, and experienced person to fill the role of a reservations manager. The person will work on full time basis. If you are a great communicator, a good organizer and a person with a passion for travel, then this is your chance. 

•	Daily management of the reservation center
•	Liaising with different people for the purposes of ensuring effectiveness and efficiency 
•	Reviewing the performance of the staff and identifying instances of additional training 
•	Organizing the staff and designing the shift patterns 
•	Handling customer requests and responding to their complex needs as well as resolving any conflict that might occur
•	Retaining staff and directing different incentive schemes including rewards and bonuses
•	Coaching, encouraging and motivating staff
•	Providing leadership to the employees by supporting and guiding them

Qualifications and Skills
•	The candidate must have travel and tourism qualifications
•	The candidate should have prior experience working at a call center
•	Have good communication and interpersonal skills
•	Motivation and coaching skills are necessary
•	Should be a good organizer
•	Should be flexible enough to work in different work conditions 
•	Should like traveling and have a passion of knowing new places
•	Have a minimum of four years experience in the same position or in a similar position
•	Have good skills of solving conflicts and negotiation skills
•	Additional knowledge and experience working in sales is an advantage 

The candidate will receive an attractive salary and benefits package. The successful candidate will receive a starting salary of AU$ 50, 000 in addition to bonuses. Other benefits will include free travel three times a year to destination of choice

Interested candidates should send their resumes to or call Susan on +61 5 1789 0423, no later than 31st July

Creating a Roster

Task 2

Employee consultation is important, but there has to be information exchange. Much as the employees want the management to consider their preferences, they also have to consider the goals and objectives. Therefore, they have to be aware of the limits and extent of their involvement. When deciding on the shifts, the management, or the person responsible has to consider different factors such as how the employees can combine their social and family lives with their work. They also have to consider issues of safety and health, within and outside the organization (Smith et al. 1-2). Many employers opt for rotating rosters because of the flexibility they offer. Knowing the roster schedule in advance will help the employees to manage and plan their time well. Other important factors to consider include difficulty of the task, workplace and government regulations and time of operation (Voudouris 132)

I have decided to give Caitlin the 9-5:30pm shift so that she can take care of her family and spend time with her children. This will give her enough time in the morning and evening. Kerry can work the 9-5:30pm shift with Caitlin, Noah, and Mathew, and put in some hours on Saturday. This will give her enough time to attend to her social life in the evening, and she can continue going to her salsa classes. I think that it is important for Sam to have enough time to take care of her son considering she is a single mother. She is comfortable with the early morning shift, since this allows her adequate time in the evening to be with her son. In addition, the hours coincide with most day care centers and she will not have to worry about looking for an extra person to take care of her son. William does not prefer the morning shift, and I have given him the 11am-8:30pm shift, which he is comfortable with. In some cases, it is important to consider the workers preferences as this can have an effect on productivity.

Mathew is new to the company, and he has to work with different people who have more experience than he does. I have considered his social life, and have therefore given him Saturday’s off so that he can play cricket, however, he has to work on Sundays with Noah. Noah observes his religion, and this exempts him from work on Friday evenings and on Saturday. Therefore, he has to work on Sundays and on other days other than Saturday and Friday. Caroline has enough experience in the job, and she can handle any workday. She does not seem to have a reason for not working on weekends, and I have given her the Saturday shift, where she will work together with Kerry. Kim Li can handle the morning shift, which will enable her to take part in other activities.

Works Cited:

Mayhew, Claire, CCH Australia Limited and Freehills. Australian Master OHS and Environment Guide 2007. CCH Australia Limited, 2007. Print

Smith, A. Peter et al. Managing Fatigue through Roster Design. 2000. Web. July 10 2013 <>

Voudouris, Christos. Service Chain Management: Technology Innovation for the Service Business. New York: Springer, 2008. Print

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