The go4 Customer Company is an outsourcing call center that deals with a wide range of services. It deals with providing BPO services to their numerous customers. Some of these services include
Outbound Call Center
The services offered by this call center are affordable telemarketing services, setting of scheduled appointments, chatting support as well as surveys. The aforementioned services are cost effective and high quality
Inbound Call Center
There are several services offered by this call center. They include customer support, medical answering which enables the client to access a medical officer any particular time of day, technical help desk which comprises of a team of professional members who assist in trouble shooting softwares or hardware items, inquiry handling assistance in data handling and organization
The services offered by this department range from supporting chats and email. They also offer billing services as well as taking orders and handling them to the satisfaction of the customers.
Debt collection services
For clients who need services in recovering money owed to them or having a follow up on the debtors, Go4 Customers offers those services and acts on behalf of the client ensuring their money is recovered.
Product and Service Promotion
The company has a highly trained sales team, which is responsible for marketing the services and products of the client. The clients may include manufacturing industries or consulting firms amongst others.
The focus in this establishment is placed on the R&D as well as proper management and maintenance. The company can be categorized under outsourcing according to Ten Flatteners by Thomas L. Friedman. Some of these customers include;
- Thrift Recycling Management Inc
- Mettler Toledo
- IBS BIZZSOURCE
Companies in America should use some of the services provided by the Go4Customer establishment. Some of these services include product and service promotion that involves sales and marketing. The call center sells the products and follows up on both the buyers and the payments made.