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How People Perceive Salespersons
First Person Responses
He prefers a jovial salesperson who smiles at the customer. I agree with this response, as it is important to make a customer feel welcome, as this will motivate them to return to the store in future. He also prefers the assistance when purchasing an expensive product. I differ with this response, as all products are important. He also finds it important to have product knowledge. I agree because it is crucial for the customer to feel confident that the salesperson is knowledgeable about the product.
Second Person Responses
He finds it important to greet the customer but not engage them in conversation. I concur because in as much as a customer wants to be greeted, sometimes they just need to shop around first. He also thinks not all products need sales people. I disagree with this opinion because customers are different and you are not sure which ones need assistance. In his third response, he finds it important to smile to the customer, as it will develop some level of trust. Sales persons must have product knowledge and respect by listening to the customer for it builds a relationship with the customer to boost sales.
Third Person Responses
He prefers limited comments. I concur with this response, as at times a customer needs to look around first then ask for assistance. The person does not prefer having any assistance at the store. This is debatable. Customers have different personalities but it is advisable seek advice on product knowledge. He finds it prudent to smile to a customer but some are different hence, it is good to gauge one’s mood. This is quite helpful as one wrong word may put the customer off and drive them away.