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Interview Role Play
Interview Assignment 3
Manager: When I look at your resume, I understand that you have visited a number of counties on company duties. Spain in particular I understand that has problems in speaking English. Therefore, tell me about a situation where you applied your communication skills to present complex information.
Sharpe: Indeed, the Spanish citizens are still not familiar with the English language thus making my trips there challenging. In cases where there was a language barrier, I used other efficient means of communication such as translators, body language and drawing.
Manager: Then how did you establish that the message was relayed?
Sharpe: I watched for both non-verbal and verbal feedback from the other party. Although sometimes I did not understand their verbal responses, I paid attention to their gestures and facial expressions such as smiling or nodding. This enabled to understand whether I had communicated my message effectively.
Manager: From another view, tell me about a time where you had to engage in a crucial decision making process in a project you completed.
Sharpe: There was a certain occasion when the company had sent me to Turkey on my usual duties of assessing the quality of apartment buildings and hotels. The hotel I was supposed to assess was chosen to host a professional speaker. It came to my knowledge that this speaker was also wealthy and gave grant funds to companies. I later understood that Arke had not applied for this grant. In this case, I put it upon myself to apply for a grant on behalf of the company.
Manager: Did the speaker accept the grant you proposed?
Sharpe: The grant did not succeed. This is maybe because I was working alone and did not have enough time to work on it.
Manager: And did you seek qualified authorization from the company to act on behalf of it.
Sharpe: Indeed I did. I contacted the company while in Turkey and receive the go ahead.
Manager: That will be all. Thank you for your time Mr. Sharpe.
Interview Assignment 4
Head cabin staff: Hello Ms. How is your morning?
Purser: My morning is fine thank you for asking.
Head cabin staff: Primarily, I would like to inform you that the management recognizes the good efforts you have been putting into work for the last eight years.
Purser: I am glad you appreciate my efforts. It is my pleasure to serve this company diligently and help achieve its mission statement.
Head cabin staff: Concisely, the management deems it necessary to increase the number of employees coming from ethnic minorities. This efficient strategy will make use of all flights. In this regard, it has come to out attention that you treat workers from ethnic minorities differently from Dutch colleagues. How do you plead against these accusations?
Purser: I will not deny that I do treat certain workers differently from others. But I can assure you I do not discriminate. However, I have noted ethnic minorities are difficult to work with. In additionally, I have come across some of them having relaxed chats with passengers instead of attending to their duties.
Head cabin staff: If that information is to be taken as true, I will have to conduct personal investigations to verify it. Nevertheless, you still need to understand that the management will execute its decision to add more ethnic minorities’ workers in the flights. Whenever you have problems with any of them, file a complaint to me and I will handle the matter. You will also be under investigation in case you treat these workers harshly.
Purser: I understand sir.
Head cabin staff: Good, thank you for your time.