Reply to Claim for Reimbursement.
It is with great apologies and regret that Ford Motor Company informs you that we cannot follow through with your claim for reimbursement. The company fully understands your claim and sincerely apologizes for the cost incurred while driving one of our cars. After reviewing your claim, the company determined that it would not be able to complete your claim. The company would have reimbursed you the filed amount of $3000, but regretfully company law prohibits such actions after the warranty period has passed. The warranty period provided you with a legal remedy for such defects in your vehicle. Unfortunately, for you, the period has passed by a two-year period. Ford Motors truly regrets on your dissatisfaction on our product as we put a lot of emphasis in quality and customer satisfaction. The company kindly requests you to give a feedback on the damages incurred for research and necessary modifications on our line of vehicles.
The company may be unable to reimburse the filed amount but that does not mean the company cannot help you in acquisition of another Ford vehicle. Ford Motors can offer you a credit allowance of $1000 to go to the purchase of a new Ford vehicle. The offer applies to the purchase of Ford vehicles only. The repayment period for the credit loan is flexible and customer friendly. Ford Motors kindly suggests that you give more attention on the warranty period and details to shield both you and the company from similar scenarios in the future. This will facilitate a better customer understanding and experience with the Ford company brand. For further information on the credit details and warranties under Ford, you are free to visit any of our branches or contact us.