Response to Student Posts
Student’s name
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Instructor’s Name
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Response to Student Posts
Student One
Six sigma is one of the most common and proven roadmaps for guiding cultural change within an organization. I found it interesting that your post considers cost-saving, time-saving and customer satisfaction as the main benefits of lean six sigma. According to Hernandez-Lara (2021), leaders mostly adopt the six sigma model to make cultural and operational improvement sustainable. The objective is to use sustainability as a key driver of competitiveness. One of the change technique’s main benefits is the waste reduction. Removing redundant and unnecessary steps in product and service delivery is bound to positively impact customer perceptions, resulting in improved customer satisfaction (Hernandez-Lara, 2021). In response to your post, I do agree six sigma is an effective tool for organizational change. I would recommend the method to any company that requires structured approaches to cultural transformations. Lean six sigma is a strategic quality improvement technique bound to result in sustainable operational and cultural interventions.
Student Two
The post provides a detailed first-hand perspective on the differences between goods and services. The first-person narration makes the explanation easier to understand, increasing the utility of the post. The author makes a vital point where it is stated that businesspersons need to understand the differences between services and products. Collier and Evans (2017) highlight that the most successful companies are the ones that can provide both. For instance, despite Samsung’s core product being the smartphone, the technology giant also offers complementary services, such as repair, loyalty discounts and warranties. Adding the intangible to the tangible can have a positive impact on potential clientele. Combining the two strategically enhances perceived customer value and subsequent customer satisfaction. Such an approach will benefit the business with improved customer loyalty and retention.
References
Collier, D., & Evans, J. (2017). OM6; Operations plus supply chain management. Cengage Learning.
Hernández-Lara, A. B., Sánchez-Rebull, M. V., & Niñerola, A. (2021). Six sigma in health literature, what matters? International Journal of Environmental Research and Public Health, 18(16), 8795. https://doi.org/10.3390/ijerph18168795